We ask our tenants for their opinions on our services by conducting an online satisfaction survey. This feedback helps us measure how we are doing and whether there are any areas for improvement. Here are some comments we have had over the last few years that we have been sending the survey out:

“It has been great to deal with people who are genuinely friendly and care about our experience as tenants. Communication has been easy. They have followed up on our property issue questions very quickly and ensured that items have been replaced where they’ve not been working.”

“Staff are fantastic!”

“Very satisfied with all aspects of the tenancy arrangement. Extremely friendly staff. The whole experience of arranging our tenancy was made very easy.”

“The whole team is so polite and helpful.”

“As first-time tenants, Pearce & Co made it a very simple and stress-free experience for us.”

“I thought the service was very good indeed – they were so professional yet friendly and easy to communicate with. I’ve found that some agents can treat tenants rather badly vs their homeowners. I am a landlord and a tenant and I would use Pearce above others due to my experience.”

“First time renting and very impressed with how straightforward and transparent everything was, and also extremely encouraged by the ease and quality of service after I had moved in when addressing initial snags and niggles.”

“Excellent staff in the front office, professional, friendly, and helpful.”

“Friendly and professional. Would recommend.”

“Having dealt with many lettings agents, Pearce & Co have provided a thorough, open, accessible, and friendly service.”